How to return a purchased train ticket. How to return train tickets and how much money you can get for them

If the ticket is paper, a day before departure the refund is made only at the ticket office at the station, if electronic - from the order management page. When you return your ticket at the ticket office at the station, you will receive the same amount. If you miss the train, you have 12 hours to return your ticket (the time is counted from the moment the train departs from the station where you got the ticket). In this case, a refund can only be issued at the Russian Railways ticket office at the station. A refund penalty, the full cost of a reserved seat, and all commissions and fees will be deducted from the ticket price. The cost of linen is refunded. After 12 hours have passed, no money will be returned. If you were unable to travel due to illness or an accident, your ticket can be returned within 5 days from the departure of the train. A doctor's certificate will be required. The refund amount is the same as in case of late arrival. You can check the details at the Russian Railways help desk or at train stations.

How to return train tickets and how much money you can get for them

When returning tickets abroad, you can receive money for tickets only upon arrival home using the issued refund receipt. 3. The sooner you return unnecessary tickets, the more money you will get back.

Attention

How much money does Russian Railways return when returning tickets? The amount you receive for returned tickets directly depends on how many hours are left before the train's departure: No later than 8 hours before the train's departure = Full cost - return fee Less than 8 hours, but no later than 2 hours before train departure = Full cost - 50% of the cost of the reserved seat - refund fee Less than 2 hours before train departure = Full cost - 100% of the cost of the reserved seat - return fee Within 3 hours from the moment departures = Full cost - 100% of the cost of a reserved seat - return fee Ticket return fee - 185 rubles. 40 kopecks A reserved seat here does not mean the type of carriage, but the type of fare.

When can you return a Russian Railways ticket - ticket return procedure

If you have an electronic ticket for a carriage where you must pay for the entire compartment (classes 1A, 1M, 1I, 1B, 1P, 1E), then you can only return all tickets from the order at the same time. How to return a paper ticket A paper train ticket can only be returned at the ticket office at any station.
You will need a passport or other document for which you purchased the ticket.

1. If you paid for the ticket with a bank card, the money will be returned to it.
2. If through terminals and communication shops, you will receive money in cash at the ticket office of Russian Railways OJSC immediately upon return.
3. If you paid for the ticket using one of the electronic payment systems (WebMoney, Yandex.Money), the money will be returned to the wallet from which the payment was made.

How to return a ticket for another person If the ticket was purchased on Poezd.ru and you know the order number and what e-mail or phone number it was issued to, you can return the ticket through the order management page.

Rules for returning and returning train tickets (procedure, conditions and how much you lose)

Info

Fortunately, today's technologies allow you to purchase a travel document without leaving your home. At the same time, a person can choose a suitable seat based on financial preferences and comfort (reserved seat, compartment or sleeping car), and the closer the travel date, the fewer suitable seats, so it is better not to postpone the purchase of tickets until later.

The main thing is not to wave after the train. The ideal travel option is to arrive at the station half an hour before the arrival of your train, board and get off at the desired stopping point. But situations in life are different, say, being late for a train due to some reasons, objective or subjective, leaves a person without a trip, because the driver leaves at exactly the set time and it doesn’t matter to him how many people did not manage to board the car, because the station dispatcher several times warns about the departure of the train.

How to return a train ticket purchased online or at the Russian Railways ticket office?

CIS, Latvian Republic, Lithuanian Republic, Estonian Republic, Abkhaz Republic, the cost of services (including bed linen) is fully refunded; a fee is charged - 192 rubles. 70 kopecks (for each place, the rate is set by the FAS of Russia). Return of tickets for travel in international traffic (far abroad) When returning an unused electronic ticket issued for travel in international traffic (far abroad) on the website, the following must be credited to the payer's account:

• no later than 6 hours before the train departs from the passenger boarding station - the fare, consisting of the cost of the ticket and the cost of a reserved seat,
• Less than 6 hours before the train departs from the passenger boarding station, the fare will not be refunded.

Returns are subject to a €10 fee (per seat).

Return of electronic tickets on the Russian Railways website

If the train leaves more than 8 hours later, nothing is deducted. If there are from 2 to 8 hours left, you lose 50% of the cost of your reserved seat (it is indicated on the ticket how much this is).

Less than 2 hours left before departure (or no more than 1 hour has passed after departure) - the entire cost of the reserved seat will be deducted.

• Russian Railways collection. 192 rubles are deducted from the ticket price. 70 kopecks (amount valid until 12/31/2018).
• The service fee is our commission as the operator of the online ticketing system and is non-refundable.

Commissions of the payment systems through which you paid (if there were such commissions).

Example: you return your ticket one day before departure. In this case, you will only lose commissions and fees from paragraphs.

2–4. The rest of the money will be returned back in the same way you paid (for more details, see the table above).

Return of train tickets: rules and fees

For domestic trains:

• In case of refusal 8 hours or more, 75-90% is refunded.
• 2-8 hours before departure - fare and ½ reserved seat.
• A couple of hours before departure and 12 hours after - the cost of travel without a reserved seat.

See also: Insulting a person - what is the article, punishment For trains departing to the Baltic and CIS countries:

• For a day or more, the cost of travel and reserved seat will be refunded.
• For the period from 6 hours to 1 day before departure, the fare and 50% of the reserved seat are refunded.
• From 1 to 6 hours before departure - the fare.

For trains traveling to foreign countries:

• No later than 6 hours before departure, the cost of travel and reserved seats will be refunded.
• Tickets cannot be returned in less than 6 hours.

Return of train tickets

Important

The return of one seat from two compartments of a luxury (business) class carriage in international traffic (far abroad) is not possible. Refunds for unused e-tickets issued for a luxury (business) class carriage are carried out only in the case of a simultaneous return of e-tickets issued for the same compartment.

Refunds of electronic tickets issued for travel on Sapsan trains at the special round-trip fare are carried out in the following order:

• in case of simultaneous cancellation of a trip in both directions, the e-ticket is first returned in the “return” direction, then in the “there” direction;
• It is possible to return one electronic ticket in the “return” direction;
• the return of one electronic ticket in the “there” direction is not made (possible at the ticket office in accordance with clause 10.2 of the offer with clause

How to return Russian Railways tickets - algorithm and pitfalls

For local trains:

• 8 hours before departure - full price refunded;
• 8 - 2 hours - 50% of the price of a reserved seat (money for reserving a seat in the carriage) and the fare;
• less than two hours before and 12 hours after departure from the boarding station - non-refundable for reserved seat.

For trains traveling to neighboring countries:

• Passengers depositing 24 hours or earlier are entitled to the full amount;
• from 24 to 6 hours after - the entire fare and 50% of the reserved seat;
• less than 6 hours before and 1 hour after departure - the price for travel without a reserved seat.

For international trains:

• The price of the ticket is refunded when it is returned 6 hours before the travel time;
• Less than 6 hours the cost is not refundable.

Russian Railways fees, payment system fees, and service fees are not refundable, regardless of the time of delivery.

Return of train tickets

When returning an unused electronic ticket issued on the website for an international train with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia, the following must be credited to the payer’s account:

• no later than 24 hours before the train departs from the passenger boarding station - the cost of travel, consisting of the cost of the ticket and the cost of a reserved seat;
• less than 24 hours, but no later than 6 hours before the train departs from the passenger boarding station - the cost of the ticket and 50% of the cost of the reserved seat;
• less than 6 hours and before the train departs from the passenger boarding station - only the cost of the ticket, the cost of the reserved seat is not refundable.

The cost of services (including bed linen) is fully refundable.

Refund of train tickets at the box office and on the website.

How to return Russian Railways tickets purchased at the box office?

1. We contact the cash desk (only in Russia) that deals with returns, and in person (a power of attorney is allowed only in exceptional cases).
2. We present your passport (or other document specified on the ticket).

How to return Russian Railways tickets purchased online?

Refunds are made only to the card from which the payment was received. Receipt of money to the card is carried out according to the rules for payment systems within 30 days. When paying with Yandex.Money, PayPal or WebMoney, the money is returned in cash at the Russian Railways ticket office. To do this, you need to print out a paper ticket and hand it in to the return office.

The procedure (from 20 minutes to 3 hours after train departure) is as follows:

1. We present at the box office the ticket/order number or control coupon along with your passport or other document, the details of which were entered on the ticket upon purchase.

If you previously received a paper ticket at the box office or terminal via electronic registration, then you need to present it, and not the control coupon or order number.

1. We receive cash taking into account the deadlines established for the return of tickets.

Attention! For a domestic train with electronic registration less than 1 hour before departure from the initial station, a refund is made in accordance with the claim procedure.

How to return an electronic Russian Railways ticket on the website?

In order to return a ticket on the website, you need to fill out the refusal form:

1. Provide a 14-digit order number
2. Phone number specified when purchasing a ticket
3. In this case, all tickets specified in the order will be returned; partial refunds are not yet possible.

This operation is possible only before the train departs and if the boarding pass has not yet been issued and the paper ticket has not been received at the ticket office. The exception is international travel. To return such tickets on the website, there must be at least 6 hours left before the train departs from the boarding station. The departure time is indicated in the control coupon.

If I return my train ticket, how much money will I get back?

Please remember: the later the ticket is returned, the less money you will receive for it.

• 8 or more hours before train departure – full price;
• from 2 to 8 hours – full ticket price and 50% of the cost of a reserved seat;
• less than 2 hours – ticket price only.

A fee of RUB 162 will be charged. 00 kop. for each place (the rate is set by the Federal Tariff Service of Russia and is valid until December 31, 2018)

For suburban ambulances, indicating the location:

• for 8 hours or more – full fare;
• less than 8 hours, but not less than 2 – 50% of the cost;
• less than 2 hours - no refund;

There are no restocking fees. The commission fee charged for the pre-sale of a travel document (ticket) is not refundable.

For international transport with the CIS countries, Latvian, Lithuanian, Estonian and Abkhaz Republics:

• no later than one day before the train departs from the boarding station - the cost of the ticket and the cost of a reserved seat;
• less than 24 hours, but more than 6 hours before departure from the boarding station - the cost of the ticket and 50% of the cost of a reserved seat;
• less than 6 hours and before the train departs from the boarding station - the cost of the ticket, the cost of the reserved seat is not refundable.

Service fees (including bed linen) will be refunded in full.

For international transportation abroad:

• no later than 6 o’clock – cost of ticket and reserved seat;

A fee of 10 euros for each place in rubles at the Central Bank exchange rate on the day of return.

For passenger transportation, the rule applies: if a passenger is unable to start or continue a trip due to the fault of the railway, he is paid the full cost of the travel document. And in case of termination of a trip along the route due to a traffic violation not related to the railway, a refund is made in the amount of the cost of the untraveled distance.

Therefore, it is better to make it a rule when planning a trip to prepare for it as thoroughly as possible and not make spontaneous purchases of tickets that you know you will not use due to certain circumstances.

A ticket is the cost of your travel directly, while a reserved seat, if the memory of the former conductor serves me correctly, is defined as a payment for the maintenance of the railway track, for the work of the train crew employees, etc. Therefore, it is logical that the refund of the cost of a ticket and reserved seat is carried out differently in different situations.

I would like to note right away that in all cases you will definitely be charged a fee for returning the ticket (until the end of 2018 it is 192.7 rubles for each seat). Let's consider the possible options (in this case, options for returning tickets issued for travel within the territory of the Russian Federation are being considered):

1. The ticket is returned no later than 8 hours before the train departs from the passenger boarding station - you will be refunded 100% of the cost of the ticket and reserved seat. The only fee that I mentioned above is charged.
2. The ticket is returned from 2 to 8 hours before the train departs - 100% of the ticket price and 50% of the cost of the reserved seat are refunded.
3. The ticket is returned less than 2 hours before departure or no later than 12 hours after departure (yes!) - 100% of the ticket price is refunded. The cost of the reserved seat is not refundable, which is logical, considering what the money from the reserved seat is spent on. They go to maintain the movement of the train, as I already said, to pay the conductor. That is, if you return your ticket too late, then it is unlikely that they will have time to sell it, but the train will still travel without you. It is quite logical that the cost of a reserved seat in this state of affairs should be maintained.
4. Within 5 days after the train departs, you can return the cost of the ticket if there is a valid reason (illness, accident, etc.) To obtain a refund, you will have to present supporting documents. The cost of the reserved seat, of course, is again non-refundable.

All of the above applies to tickets, purchased at the box office.

With electronic tickets it’s a little more complicated. You can return them either on the website or at the box office. If for a ticket electronic registration failed(however, now when buying tickets on the Internet, electronic registration is carried out automatically, but it can also be canceled), then you can return it on the website right up to the time of train departure from passenger boarding stations. If you don’t have time, then we go to the cashier. The fees are the same as listed above.

Electronic ticket for which electronic registration has been completed, can be returned on the website no later than 1 hour before the train departs from starting station of the train route. Until this time, you can cancel electronic registration. But after that you can return this ticket at the box office, in the claim procedure. You will need to fill out an application, the review period of which is one month. The money will be returned to the card from which the payment was made, in this case much longer than with a regular ticket return.

Thus, if you are not very confident about the trip, then it may be reasonable not to check in electronically and then quickly issue a refund online. Just be sure to remember to print out a ticket on a form before traveling if electronic registration has not been completed.

How to return an electronic ticket for Russian Railways (train ticket)?

You can return your ticket on the Russian Railways website or at the Russian Railways return office. In the second case, you need to have with you the document on the basis of which the ticket was purchased (passport, for example), and a 14-digit electronic ticket number.

If you bought an electronic ticket and decided to print it on a regular form, this is your right, but if you do this earlier than 1 hour before the train departs, then your electronic reservation will be canceled. You can return a printed ticket only at the return desk.

A ticket can be returned in two ways:

1. As usual . This is acceptable if:
   • electronic registration for your train is missing or has not been completed;
   • you have checked in, but there is more than 1 hour left before the train departs;
   • you checked in, but the train left without you.
2. In a claim procedure . It is possible in the following cases:
   • if you are late for the train by 12 hours or more;
   • if you are late for the train for up to 5 days from the moment the train departs for a valid reason, such as illness (but in this case you will need to present a corresponding certificate);
   • if the electronic ticket was returned less than 1 hour before the train departure;
   • if you decide to return a ticket that was issued by bank transfer.

If you decide to use the claim procedure, you will need to submit:

• a statement from the person in whose name the ticket was purchased;
• copy of passport;
• original ticket (if it is not electronic);
• supporting document in original;
• a certificate confirming the reason for your lateness;
• indication of the method of refund.

Refunds can now be made by mail (you will be charged all necessary taxes and fees) or by transfer to a bank account or bank card (for this you must provide all bank and account details)).

The passenger has the right to file a claim for a refund of the ticket within 6 months from the date of departure of the train. The decision to return funds is usually made within 1 month, after which the citizen is notified of the decision.

But remember: If you do decide to make a return, you will be charged a fee of RUB 192.70. for 1st place (VAT 18%).

In order to return an electronic ticket on the Russian Railways website, you need to fill out a special refusal form. In this case, you must indicate the order number and telephone number that was indicated when purchasing the ticket.

A return through the website assumes a full refund of the entire order, however, returning tickets in this way is only possible before the train departs, if the boarding pass has not yet been issued and the ticket has not been received in hand. In the case of international transportation, returns through the website must be made at least 6 hours before the train departs from the boarding station.

How to return an electronic train ticket without missing the deadline?

You can return your electronic train ticket before receiving your boarding pass at self-service terminals or ticket offices:

• if you bought an electronic ticket for travel within the Russian Federation or to the CIS countries, then you can return it at any time before the train departs;
• if you bought a ticket on an international route, then you can return it no later than 1 hour before the train departs from the initial station and no later than 6 hours from yours.

How to get a refund for an e-ticket?

If you return an electronic ticket for a domestic Russian train, then you will receive the following:

• 8 hours before the train departure - the full cost of the ticket and reserved seat;
• less than 8 hours in advance, but no later than 2 hours in advance - the cost of the ticket and 50% of the cost of a reserved seat;
• less than 2 hours - ticket price.

If the ticket was purchased for a trip to neighboring countries:

• 24 hours before the train departure - the cost of the ticket and reserved seat;
• less than 24 hours in advance, no less than 6 hours in advance - the cost of the ticket and 50% of the cost of a reserved seat;
• less than 6 hours before train departure - ticket price.

If you have purchased an electronic ticket to foreign countries, then you must return the cost of the ticket and reserved seat no later than 6 hours before the train’s departure. But! When refunding the fare amount for each seat, a fee of 10 euros will be charged, converted to the ruble exchange rate.

How to return an electronic ticket in a foreign country?

If for some reason you want to return your railway e-ticket while abroad, do not be alarmed: you can cancel your ticket by contacting the refund office at the station of the country in which you are located. In this case, you must give the cashier a pre-printed ticket in the Russian Federation on Russian Railways letterhead and a passport, after which the cashier must give you a document with a note that you have returned the ticket.

Then, no later than 6 months after the departure of the train for which you returned the ticket, you must visit the Russian Railways ticket office with a ticket cancellation form issued to you in another state and a passport.

How to return a train ticket and get money back?

If for some reason your trip does not work out or you miss the train, you can return your ticket to the ticket office and get your money back. The amount refunded for a ticket depends on several factors.

How much money does Russian Railways return when returning tickets?

The refund amount is calculated based on two parts of the cost - the ticket and the reserved seat, which are indicated in the very first line of the Russian Railways ticket. A ticket is the cost of travel, and a reserved seat is the cost of a seat in the carriage.

In an internal Russian message:

• if the ticket is returned up to 8 hours before the train departure - the full fare
• when returning a ticket from 8 to 2 hours before train departure - 100% of the ticket price and 50% of the cost of a reserved seat
• when returning a ticket from 2 hours before train departure to 12 hours after departure - 100% of the ticket price

In interstate traffic (with the CIS and Baltic countries):

• if the ticket is returned up to 24 hours before the train departure - the full fare
• when returning a ticket from 24 to 6 hours before train departure - 100% of the ticket price and 50% of the cost of a reserved seat
• when returning a ticket from 6 hours before train departure to 3 hours after departure - 100% of the ticket price

Note: additional fees are charged for the procedure for returning a railway ticket.

How to return a ticket purchased at the Russian Railways ticket office

A ticket purchased at the box office and printed on Russian Railways letterhead can be returned at any ticket office that sells tickets.

At large train stations and stations, hotel ticket offices are allocated for this purpose. . The funds are returned by the passenger in the same way they were received - in cash or on a plastic card. It is worth noting that the refund to the card does not occur immediately, but with a delay of several days.

How to return a ticket purchased online (electronic ticket)

If the ticket is not printed on Russian Railways letterhead at the ticket office or terminal, then it can be returned directly from your personal account on the Russian Railways website. Otherwise, the refund is carried out in the same way as a regular ticket.

The possibility of returning railway tickets through the Russian Railways website ends 1 hour before the train departure. After this period, you can return an electronic ticket to Russian Railways only through a claim procedure.

If the ticket is not printed on a form and you cannot return it through the Russian Railways website, then you need to go to the Russian Railways ticket office with your passport and boarding pass.

Railway refund for another passenger

If you need to return tickets that are not yours, because the owner for some reason is not able to do this, then you will need a power of attorney certified by a notary to receive a ticket (if the ticket is electronic and it was not received on a form), a power of attorney to receive funds and a refund ticket, also certified by a notary, and the passport of the person in whose name the power of attorney was issued

The conditions for the return of train tickets and money for them are regulated by the rules for the return of travel documents of JSC Russian Railways from Order of the Ministry of Transport No. 473.

General principles

1. The money is returned in the same way you paid, and the amount depends on how much time is left before the train departs.
2. If you receive cash for a refund (at the ticket office at the station, in our office, etc.), then only in the Russian Federation.

How to return an e-ticket

If you bought a ticket on the website and did not issue it on Russian Railways form, everything is simple: you can return the ticket from your personal account on the website or from (the link is in the purchase notification letter).

• If you have completed electronic registration, a refund is possible no later than an hour before the train departs from the initial station of its route (for example, for the Moscow - Kislovodsk train - an hour before departure from Moscow). If the ER is not passed, you can return the unused ticket and issue a refund at any time before the train departs.
• If you have multiple tickets in your order, you can return all or some of them.
• If you need strict reporting forms for accounting, after returning the ticket, you can download a receipt of miscellaneous fees (CRF) from the website.

Soon after returning the ticket, you will receive an SMS and e-mail with detailed information about the refund for tickets (amount, term, method of payment) and the necessary links.

Another variant - refund at the Russian Railways ticket office. Regardless of where you bought your ticket, you can return it at the ticket office at any Russian train station. In this case, the ticket can be returned by the person in whose name it was issued; You must have with you the document for which you purchased the ticket.

If you have an electronic ticket for (classes 1A, 1M, 1I, 1B, 1P, 1E), then you can only return all tickets from the order at the same time.

How to return a paper ticket

A paper train ticket can only be returned at the ticket office at any station. You will need a passport or other document for which you purchased the ticket.

1. If you paid for the ticket with a bank card, the money will be returned to it.
2. If through terminals and communication shops, you will receive money in cash at the ticket office of Russian Railways immediately upon return.
3. If you paid for the ticket using one of the electronic payment systems (WebMoney, Yandex.Money), the money will be returned to the wallet from which the payment was made.

How to return a ticket for another person

If the ticket was purchased on the website and you know the order number and what e-mail or phone number it was issued to, you can return the ticket through.

If you have a paper ticket in your hands, you must return it at the ticket office. You need to have with you:

1. The ticket itself.
2. A power of attorney certified by a notary to return the ticket and receive money.
3. Passport (yours, that is, the person who is handing over the ticket). The original document is required.

How are tickets refunded?

The period and method of returning money for returned tickets depends on how you paid for the purchase.

Note! After returning the ticket, you do not receive the money instantly. And if you need it again right away, for example on another date, you need to have the required amount.

How much will you lose when returning your ticket?

When you return your train ticket, you receive less than what you paid for it. 4 components are subtracted:

1. Part of the cost of a reserved seat. If the train leaves more than 8 hours later, nothing is deducted. If there are from 2 to 8 hours left, you lose 50% of the cost of your reserved seat (it is indicated on the ticket how much this is). Less than 2 hours left before departure (or no more than 1 hour has passed after departure) - the entire cost of the reserved seat will be deducted.
2. Russian Railways collection. 203 rubles are deducted from the ticket price. 50 kopecks (amount valid until 12/31/2019).
3. The service fee is our commission as the operator of the online ticketing system and is non-refundable.
4. Commissions of the payment systems through which you paid (if there were such commissions).

Example: you return your ticket one day before departure. In this case, you will only lose commissions and fees from paragraphs. 2-4. The rest of the money will be returned back in the same way you paid (for more details, see the table above). If the ticket is paper, a day before departure the refund is made only at the ticket office at the station, if electronic - from the order management page.

When you return your ticket at the ticket office at the station, you will receive the same amount.

If you miss your train, you have 12 hours to return your ticket(time is counted from the moment the train departs from the station where you got your ticket). In this case, a refund can be issued only at Russian Railways ticket offices at the station. A refund penalty, the full cost of a reserved seat, and all commissions and fees will be deducted from the ticket price. The cost of linen is refunded. After 12 hours have passed, no money will be returned.

If you were unable to go due to illness or accident, the ticket can be returned within 5 days from the moment the train departs. A doctor's certificate will be required. Refund amount is the same as in case of late arrival.

You can check the details at the Russian Railways help desk or at train stations.

Have a nice trip!

It happens that you have to cancel planned trips and return travel tickets that have already been issued.

JSC Russian Railways is clear, and the return of electronic ones takes place according to the scheme established by Russian Railways.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant form on the right or call free consultation:

Russian Railways are joining international standards for providing services to passengers. A few years ago it was introduced electronic ticket sales system - online by bank transfer. It allows you to occupy the desired shelf - “stake out” it. At a cash register window or a special terminal, a printed coupon is exchanged for a travel document.

When purchasing an electronic train ticket, the fee is charged immediately via electronic payment.

In case of trip cancellation it becomes necessary return the funds spent. How to return a ticket purchased online?

Rules of Russian Railways for the return of electronic tickets

Returns are regulated by the rules of the carrier - JSC Russian Railways. An e-ticket can only be canceled before a boarding coupon has been issued for it. Travel document for travel in Russia and CIS countries surrendered at any time before the departure of the train.

On international trains

If electronic registration not completed, you can return an unused electronic ticket for an international train (far abroad) at least 6 hours before departure from the passenger boarding station(departure time is indicated in the e-ticket coupon).

Electronic registration has been completed, then it is possible to board a train to non-CIS countries. no later than 1 hour before the train departs from the starting station of the route And no later than 6 hours before departure from the passenger boarding station (according to the time in the control coupon).

Returns can be processed as standard:

• If registration failed;
• If registration was completed, but the train started moving without a passenger;
• If registration took place before the departure of the train(more than an hour).

Claim return

The claim refund applies to the following cases:

1. by bank transfer;
2. before the departure of the train (less than an hour);
3. late(more than 12 hours);
4. late (more than 5 days) for good reason with her evidence.

The passenger has the right to submit a claim for a refund within six months from the date of the incident (the date of departure of the train).

The decision takes a month. Upon its occurrence, the citizen is sent a corresponding notification.

Is it possible to cancel a purchase on the Russian Railways website?

On the carrier's website return of e-ticket allowed, for which a paper boarding coupon was not issued.

Change your travel document

The algorithm of actions is simple:

• go to your personal account on the website;
• find the desired coupon in the list (“my orders”);
• in the menu (“more details”) you change the status of the ticket (“refund”).

Please note that if you refuse, part of the money is lost; it depends on how many hours are left before the train departs.

Important! It is impossible to exchange an electronic ticket for another - you will have to cancel the purchase and then purchase a new travel card.

Step-by-step instruction

The surrender procedure is simple for any network user:

1. Go to the Russian Railways portal to your personal account.
2. Click on “my orders” or on the specified last name.
3. Find the required e-ticket in the list. Click “request ticket status”, a message about electronic registration and a button prompting you to issue a refund will instantly appear.
4. Click “issue a refund” and an additional window will pop up with information about the refund amount.
5. Please read the terms and conditions carefully and click “yes” if you have no objections.
6. A corresponding message about the return will appear in the coupon status. This completes the procedure on the site.
7. Click on "Return Coupon" if you want to print it. You must keep it until you receive the amount due.
8. Click on "exit" in the top right corner.

How to return money?

After returning the electronic coupon, the user has a question about how to return the funds.

No need to worry, they will return the same non-cash way. Payment is made by bank card, and the amount due is transferred to it. For this no need to re-enter your bank details, the system does this automatically.

Having missed the train, contact the cashier. To return the money, the passenger is given a confirmation of the return of the seat at the ticket office and corresponding statement.

Transferring funds to a card

Funds will be credited immediately after the electronic coupon is assigned the status “refund issued.”

Important! Even if you return a ticket issued online through the ticket office, the amount is still transferred by bank transfer to the card.

Detailed information is available on the Russian Railways website If you have any questions, please contact the Unified Information and Service Center.

How much money is retained when returning an e-ticket?

The amount directly depends on the time of refusal of the issued electronic coupon:

• ticket price– 2 hours before departure;
• 100% of the ticket price and 50% of the price of a seat in a reserved seat– 2 – 8 hours before departure;
• full price of any ticket– 8 hours before departure.

Russian Railways does not refund the entire amount spent. You will have to pay a return fee - 185 rubles 40 kopecks (for one place). Its size is established by the Federal Tariff Service of the Russian Federation.

When traveling internationally

For electronic tickets for international trains The amount of funds credited to a bank card depends on the timing of the return:

1. 6 hours before train departure the fare will be refunded (ticket price + reserved seat cost);
2. less than 6 hours before train departure There are no refunds for travel costs.

When returning an electronic ticket for an “international” train, the fee is 10 euros (for each seat). Calculated at the rate of the Central Bank of the Russian Federation on the day of the issued return.

When traveling around the CIS countries and neighboring countries

Trains from neighboring countries and CIS countries have their own scheme for calculating refund amounts.:

1. ticket price (except for a reserved seat) – less than 6 hours before departure;
2. ticket price and 50% in a reserved seat – less than 24 hours before departure;
3. the price of any ticket is more than 24 hours before departure.

Return deadlines

Money is credited for the returned electronic coupon within the specified period - from 7 to 30 days from the moment of registration of refusal.

If there is a delay in the money transfer, contact the bank branch by filing a claim.

The procedure for returning an electronic train ticket is convenient and cost-effective compared to canceling an air ticket. The details of the procedure can be found on the Internet resource.

How to buy a train ticket online? We recommend watching the video: